Abhishek Tiwari
Hospitality Operations Leader | Entrepreneur | Future Technologist
Carlton, AU.About
A highly motivated and results-driven professional with over 4 years of comprehensive hospitality experience, including entrepreneurial leadership as an Owner & Manager of a bustling cafe. Adept at optimizing operations, enhancing customer satisfaction, and leading staff, complemented by a strong technical foundation in Electrical and Electronics Engineering and an upcoming Master's in Information Technology. Seeking to leverage a unique blend of operational excellence, customer-centricity, and analytical skills in a dynamic role within the hospitality or service management sector.
Work
Bhopal, MP, India
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Summary
Led all aspects of cafe operations, from daily management to staff development and customer experience, ensuring business growth and operational excellence.
Highlights
Directed comprehensive daily operations for a high-volume cafe, consistently achieving seamless workflow and elevating customer satisfaction through streamlined service delivery.
Mastered espresso machine operation and advanced coffee preparation techniques, consistently delivering high-quality beverages that contributed to a loyal customer base and positive reviews.
Recruited, trained, and supervised a dedicated team of staff, implementing best practices that significantly enhanced front-of-house efficiency and elevated overall customer service standards.
Managed comprehensive inventory and supply chain, optimizing stock levels and reducing waste by implementing efficient POS and tracking systems.
Cultivated a welcoming and engaging cafe environment, directly contributing to high customer retention and fostering a positive brand reputation.
Languages
English
Hindi
Skills
Hospitality Operations
Espresso Machine Operation, Coffee Preparation, High-Volume Service, Food Preparation, Inventory Management, POS Systems, Cafe Management, Order Taking, Cleanliness & Presentation, Beverage Quality Control.
Customer Service & Engagement
Customer Relationship Management, Excellent Communication, Customer Interaction, Service Excellence, Complaint Resolution, Client Satisfaction.
Leadership & Management
Team Leadership, Staff Training & Supervision, Workflow Optimization, Time Management, Task Prioritization, Multitasking, Operational Efficiency, Business Operations, Strategic Planning.
Technical & Analytical
Analytical Thinking, Problem Solving, Systems Handling, Process Improvement.